Our Approach to Privacy

At Adventist International Eye Services (AES), we understand that privacy is a matter of trust. We are dedicated to safeguarding the personal information of everyone who engages with us—whether as a patient, donor, team member, volunteer, or partner. Earning and keeping your trust means being open and responsible in how we manage and protect the information you share with us.

In the course of delivering care, coordinating programs, and maintaining operations, we collect and use personal information. Anyone providing us with personal details can expect that it will be handled with respect, confidentiality, and according to clearly defined purposes.

What We Mean by Personal Information

“Personal information” refers to data that can identify an individual directly or indirectly. This may include a person’s name, contact details, opinions, or any information related to their identity or personal circumstances.

Some information—such as a publicly listed business phone number or address—is not considered personal under this policy. If you provide contact details that serve both personal and business purposes, we may treat them as business information.

How We Protect Your Information

We take the protection of personal data seriously. AES limits access to your information to authorized staff who need it for specific, relevant purposes. Our data security systems in place—both technical and procedural—to prevent unauthorized access, misuse, or sharing of your data.

Our practices ensure your information is used only for the purpose it was intended and only when necessary to support our services, programs, or communications.

How We Use the Information We Collect

We may use the personal information you provide for several reasons, including but not limited to:
• Issuing donation receipts and donor communications
• Coordinating volunteer participation
• Communicating with you directly in response to inquiries
• Monitoring and improving the effectiveness of our programs
• Website tracking and usage-based personalization

Online Use and Updates

We may revise this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be noted on this page, and your continued use of our website will be understood as acceptance of the updated terms.

If You Are Under 18

If you are under the age of 18, please ask a parent or guardian for permission before submitting any personal details online—such as your name, email address, or other contact information.